Regulated Incident Management Ecosystem Versão portuguesa

Service sheet CSO-07

Exercises, Simulations and Team Capability

Design and delivery of exercises that test decision-making, communication and deadlines, with a lessons-learnt report.

The problem it solves

Plans that have never been tested fail on first contact with reality. An exercise is the only known way of finding that out before an incident does.

Who it is for

  • Incident response teams;
  • Management bodies and spokespersons;
  • Cross-functional group teams.

Deliverables

  • Exercise script with phased injects;
  • Delivery and independent observation;
  • Lessons-learnt report;
  • Corrective plan with owners and deadlines.

Method

  1. 01

    Design

    Scenario and objectives.

  2. 02

    Run

    Injects and decisions.

  3. 03

    Observe

    Deadlines and communication.

  4. 04

    Correct

    Improvement plan.

Regulatory basis

  • Article 27 of Decree-Law 125/2025, on training, continuity and incident management measures.

Expected results

  • Decisions rehearsed before the incident;
  • Deadlines tested under realistic conditions;
  • A plan corrected on the basis of evidence.

Ecosystem links

An appointed role is not yet a role performed

Start by checking your organisation scope or ask for a proposal to structure the role.